Bot-Powered Ticket System
- Customers IM your bot to create support tickets
- Type their issue, send “done” to submit
- Automatic ticket numbering and tracking
A powerful addon for LifeBots — the #1 bot hosting platform for Second Life
Professional Customer Support for Your Second Life Business
Turn your LifeBots avatar into a full-featured support desk. Customers message your bot, agents respond from Discord, the web, or even directly in Second Life — all synced in real-time.
A powerful addon for LifeBots — the #1 bot hosting platform for Second Life
Features
Everything You Need for World-Class Support
From ticket creation to analytics, the Live Support addon gives your Second Life business a professional customer service system.
Discord Integration
- Tickets appear in your Discord server with Accept/End buttons
- Private threads for each conversation
- Two-way chat: Discord ↔ Second Life in real-time
Web Agent Portal
- Dedicated support dashboard for your team
- Magic link login — no passwords needed
- Accept, transfer, and close tickets from the browser
- Canned responses for quick replies
Customer Portal
- Branded support page for your customers (yourname.mysl.support)
- Customers can submit tickets and view history
- Magic link authentication via bot IM
- Mobile-friendly interface
Business Hours & Auto-Responses
- Set business hours with timezone support
- Automatic welcome messages and ticket confirmations
- Outside-hours auto-reply so customers know when to expect help
In-World Agent Support
- Agents manage tickets directly in Second Life via bot IM
- Subscribe to get notified of new tickets in-world
- Accept, reply, and close tickets without leaving SL
- Customer messages relayed to the agent’s IM in real-time
Multi-Channel Sync
- Messages sync across Discord, Web Portal, and SL instantly
- Switch between channels mid-conversation without losing context
- Full chat history available everywhere
- Single source of truth — no duplicate or missing messages
Bot Commands
Customer Commands
- !ticket — Start a new ticket
- !status — Check ticket status
- !close — Close active ticket
- !portal — Get web portal link
Agent Commands
- !subscribe — Get SL ticket alerts
- !tickets — List tickets
- !accept <id> — Accept a ticket
- !reply <id> — Reply to a ticket
- !endchat <id> — Close a ticket
Analytics Dashboard
- Track ticket volume, response times, resolution rates
- Agent performance metrics
- Channel breakdown (Bot IM vs Web vs SL vs Discord)
- Customer satisfaction ratings
See It In Action
Built for Agents and Customers
A professional support experience on both sides — from the agent dashboard to the customer portal and Discord.
Ticket Queue
New tickets appear in real-time. One click to accept.
Live Chat
Two-way conversation between agent and customer via the bot.
Analytics
Track tickets, response times, and agent performance.
Settings
Business hours, auto-responses, and agent management.
Support Home
Customers submit tickets or log in to view history.
Ticket History
Customers can view and track all their past tickets.
Ticket Notifications
Tickets appear in your Discord channel with Accept / Close buttons.
Private Threads
Each ticket gets a private thread for the agent-customer conversation.
How It Works
Up and Running in Five Simple Steps
From signup to your first support ticket in minutes. No coding required.
1
Subscribe to LifeBots
Get a bot avatar on lifebots.cloud. Choose your plan and deploy your bot into Second Life in minutes.
2
Purchase the Live Support Addon
Just L$1,499 per bot — one-time purchase. The Live Support addon works with any LifeBots bot, no recurring addon fees.
3
Configure Your Business
Set your business name, business hours, auto-response messages, and connect your Discord server.
4
Add Your Team
Invite agents via magic link. They can respond to tickets from Discord, the web portal, or directly in Second Life via bot IM — use any channel, everything stays in sync.
5
Go Live
Your customers IM the bot to get support. Tickets are created, agents are notified, and conversations happen in real-time. It’s that simple.
Pricing
Simple, One-Time Pricing
Just L$1,499 per bot. No monthly addon fees. Buy once, use forever with your LifeBots subscription.
One-Time Purchase
Live Support Addon
L$1,499 per bot
One-time purchase. No monthly addon fees.
- Unlimited tickets
- Unlimited agents
- Discord integration
- Web agent portal
- Customer portal
- In-world agent support
- Multi-channel sync
- Analytics dashboard
- Bot commands
- Auto-responses
- Business hours
- Data retention
Requires an active LifeBots bot subscription (sold separately on lifebots.cloud)
FAQ
Frequently Asked Questions
Everything you need to know about the Live Support addon for LifeBots.
LifeBots (lifebots.cloud) is the leading bot hosting platform for Second Life. It lets you deploy and manage automated avatars with features like group management, AI chat, waypoint navigation, and now — live customer support.
Yes. The Live Support addon works with LifeBots bot subscriptions. You need at least one active bot on lifebots.cloud.
No! The Live Support addon is a one-time purchase of L$1,499 per bot. Your LifeBots bot subscription is separate and billed weekly.
Yes. Add unlimited agents. They can respond via Discord threads, the web-based agent portal, or directly in Second Life using bot IM commands. All three channels stay perfectly in sync.
Yes! Agents can type !subscribe to the bot to receive ticket notifications via IM. Then use !accept, !reply, and !endchat commands to manage tickets entirely from within Second Life. Customer messages are relayed to the agent’s IM in real-time, and replies sync back to Discord and the web portal automatically.
Tickets are queued. You can set business hours and auto-response messages so customers know when to expect help.
Yes. Each business gets a branded portal at yourname.mysl.support where customers can submit tickets, view history, and chat with agents.
Ready to Transform Your Second Life Business?
Get started with LifeBots today and add Live Support to your bot. Professional customer service for the virtual world.
Get Started on LifeBots